Return & Refund Policy

At Avian Moto, we are committed to ensuring your satisfaction with our products and services. This Refund and Returns Policy outlines the conditions under which you can request a return, replacement, or refund.

1. Eligibility for Returns and Refunds

• Products must be unused, in original packaging, and in the same condition as received.
• Requests for returns or refunds must be made within [insert number, e.g., 7 or 14] days from the date of delivery.
• Items damaged due to customer misuse, unauthorized repairs, or improper handling are not eligible for a return or refund.

2. Process for Returns

• Contact our customer support team at [Insert Email or Phone] with your order number and reason for return.
• Our team will guide you through the return process, including providing a return authorization if applicable.
• Return shipping costs may be the responsibility of the customer unless the return is due to our error or defective products.

3. Refunds

• Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
• Approved refunds will be processed to the original method of payment within [insert number, e.g., 7–10 business days].
• Shipping costs are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

• Exchanges are available for defective or incorrect products.
• Contact our support team to request an exchange, and we will provide instructions for returning the original item.
• Exchange shipping costs will be borne by Avian Moto if the exchange is due to our error or product defect.

5. Non-Returnable Items

• Personalized or custom products
• Items marked as non-returnable at the time of purchase
• Consumables or products that have been used

6. Contact Information
For any questions or to initiate a return, replacement, or refund, please contact:
Avian Moto